Privacy Policy
1. Overview
OnSet Health respects your privacy and complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, and protect personal information.
2. Information We Collect
We collect:
- Name
- Email address
We do not intentionally collect sensitive health information at this stage. If this changes, this policy will be updated.
3. How We Collect Information
We collect information when you:
- Sign up
- Submit forms
- Communicate with us
4. Purpose of Collection
We use your information to:
- Provide and operate our services
- Communicate updates and important notices
- Improve product performance and user experience
5. Disclosure of Personal Information
We will never sell your personal data.
We may disclose information:
- To service providers (e.g., hosting, email infrastructure) under strict confidentiality
- Where required by law
- To prevent fraud, misuse, or security threats
Some service providers may store data outside Australia. We take reasonable steps to ensure compliance with APP 8 (cross-border disclosure).
6. Data Security
We take reasonable technical and organizational measures to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorized access or disclosure
7. Data Retention
We retain personal information only as long as necessary for:
- Service delivery
- Legal or regulatory obligations
8. Access and Correction
Under the Australian Privacy Principles, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
Requests can be made via: info@onset.health
9. Complaints
If you believe we have breached the Privacy Act, contact us first.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Healthcare Context Disclaimer
OnSet Health operates in a healthcare context. However:
- We do not currently store or process clinical health records
- Our services are administrative and communication-focused
If this changes, additional safeguards and policies will be implemented.
11. Changes to This Policy
We may update this policy. Updates will be posted with a revised effective date.